Frequently Asked Questions

What is your response time and resolution time for IT support requests?

We respond to 90% of live support calls instantly. All messages are returned within 15 minutes, and most issues are resolved within the first contact.

Can you support hybrid or fully remote work environments?

Yes. We secure and manage endpoints, implement multi-factor authentication, and deploy collaboration tools to keep distributed teams connected and protected.

How do you ensure cybersecurity and protect against emerging threats?

Our layered security approach includes endpoint protection, firewalls, SIEM (Security Information & Event Management), regular patching, and around-the-clock threat detection.

What is your experience with cloud platforms and migration?

We have deep expertise in Microsoft 365, Google Workspace, AWS, Azure, and private cloud environments. We handle migrations, optimization, and ongoing cloud support.

How do you handle data backups and disaster recovery?

We implement secure, automated backups with defined RTO and RPO. Our disaster recovery plans are regularly tested to ensure business continuity.

What are your contract terms, onboarding process, and exit strategy?

Our contracts are flexible and transparent. We guide you through onboarding and offer a smooth offboarding process if needed—no long-term lock-ins or hidden fees.

What makes your MSP and/or MSSP different from others?

With over 35 years of proven experience, we bring deep technical expertise, personal service, and a proactive mindset. We don’t just fix problems—we prevent them.