Last Updated: June 10, 2025

The SoNeDev Privacy Policy details the data privacy practices governing SoNeDev’s provision of Services and Software, as defined within our Terms of Use, and applies wherever referenced.

For users residing in North America, the governing relationship is established with SoNeDev (SoNeDev, LLC. U.S.), subject to the laws of Texas and the United States.

Users are responsible for ensuring they possess the necessary legal authority to disclose any personal information belonging to other individuals that is stored within SoNeDev’s Services and Software.

Our Commitment to Your Privacy

At SoNeDev, we are deeply committed to data privacy and transparency. We believe you should always have control over your data and be empowered to make informed choices regarding its use. Our goal is to support and protect your privacy decisions across all our products and services.

SoNeDev prioritizes your control over the data you store in the cloud in the following ways:

• Understanding Legitimate Interests and Your Rights: This policy clarifies when we process personal information based on our legitimate interests. You retain the right to request that we cease such processing. We encourage you to learn more about your rights and how to exercise them.
• Obtaining Your Consent: This policy also details instances where we will obtain your explicit consent before processing your personal information, including situations where consent is legally mandated.
• Purpose of Data Use: We use your personal information primarily to enable your registration with SoNeDev and to provide you with our Services, Software, and any other products or services you request. More detailed information is available.
• Social Media Engagement: Our services include interactive features that integrate with social media platforms like Facebook. Should you choose to use these features, these sites may transmit personal information about you to us. Further details are provided.
• Use of Cookies and Tracking Technologies: We utilize cookies and other technologies to monitor the usage of our Services and Software. To understand your options for managing cookies, please refer to our Cookies Policy, which is also accessible via your browser settings when using our website.
• Data Sharing and Public Content: Within SoNeDev's Services and Software, various features allow you to post comments, upload images, or submit content. This content may become publicly available should you choose to participate in these activities. We also share personal information with other entities within the SoNeDev family and with select advertising and sales partners, consistent with your expressed preferences. Furthermore, we disclose information to third parties engaged to process personal information on our behalf, or when legally required, or in other specific circumstances outlined within this policy.

We also offer additional details regarding your location-specific privacy rights and choices, which you can find in our Location-Specific Privacy Rights and Information Notice.

To help you understand our practices, this policy addresses the following key questions:

• What does this privacy policy cover?
• What information does SoNeDev collect about me?
• How does SoNeDev use your information?
• Does SoNeDev disclose my personal information to others?
• Is my personal information visible on SoNeDev’s websites or applications?
• Securing Personal Identifiable Information.
• Where does SoNeDev store my PII?
• Does SoNeDev transfer my personal information across national borders?
• What are my personal data rights, and how can I exercise them?
• Changes in the privacy policy as needed.
• Who can be contacted for questions?

What does this privacy policy cover?

This Privacy Policy outlines how SoNeDev (referred to as "we," "us," or "our") utilizes your information across the following:

• Our websites and web-based services (collectively, "websites").
• Services that display or reference this policy.
• SoNeDev's marketing, sales, and advertising practices.
• The privacy practices of previously acquired companies, unless explicitly stated otherwise herein.

How This Policy Applies

This Privacy Policy applies in two primary scenarios:

1. When SoNeDev provides products and services directly to an individual (e.g., through purchases on https://www.google.com/search?q=SoNeDev.com or units via resellers).
2. When SoNeDev collects usage information from employee users of SoNeDev's Small and Medium Business (SMB) and Enterprise customers, unless otherwise directed by that customer.

In both of these situations, SoNeDev acts as the "data controller." This means we determine what personal data is collected and how it's handled, as detailed and permitted by this policy.

When SoNeDev Acts as a Data Processor

Conversely, SoNeDev functions as a "data processor" and not the data controller when customers, such as businesses or educational institutions, use SoNeDev products and services to support their own offerings to individuals. In these cases, SoNeDev operates under the direction of these customers regarding data collection and processing on their behalf.

This Privacy Policy does not apply to the data our customers may collect from individuals or their subsequent uses of that data. For questions about a specific organization's data practices in these scenarios, please contact that organization directly.

In certain instances, different or additional privacy and data protection policies and notices may apply.

Some of our products and services may have specific privacy details that warrant additional consideration. For example, upon the acquisition of a company, their existing privacy policy and notices will remain in effect until SoNeDev's privacy practices are fully integrated. Furthermore, specific products or geographical locations may be subject to additional privacy policies and notices.

Please also refer to the SoNeDev Terms of Use, which may apply to the Services and Software you are utilizing.

What information does SoNeDev collect about me?

When you register for a SoNeDev service, create a SoNeDev ID, purchase a license for our Services and Software, or contact us for support, we collect information that identifies you. This typically includes:

• Identifiers and Contact Information: Your name, email address, telephone number, postal or physical address, and country.
• Commercial and Transaction Information: Payment and billing details (for paid services), licenses purchased, and records of your interactions with customer support (e.g., recorded calls, chat logs, emails). We also note the types of Services and Software you're interested in.
• Professional, Educational, or Demographic Information: This may include your date of birth, company or school name, title, occupation, job function, areas of expertise, and company specifics like size and industry (when provided).
• Analytics and Electronic Network Activity: This covers technical details such as your IP address, browser type, mobile device ID, and browser extensions connected to your SoNeDev accounts.

Inferred and Third-Party Data

To maintain accurate databases and deliver highly relevant content and experiences, we may infer or generate information based on the data we collect, or combine your provided information with data from third-party sources, all in accordance with applicable law.

For example:

• We might infer your preferences from your past purchases or engagement with our products and services.
• Information about your company's size, industry, or other relevant details (when you've provided the company name) may be obtained from sources like professional networking sites and information service providers.

Additionally, we may infer, generate, or receive information from third parties including partners, data brokers, service providers, aggregators, and publicly accessible sources. This data helps us detect, prevent, or address fraudulent, deceptive, or illegal activities, misuse of our Services and Software, and security or technical issues. It also allows us to protect the rights, property, or safety of SoNeDev, our employees, users, children, and the public.

SoNeDev Services and Software

We collect information you provide to us (e.g., when you access and use our Services and Software) or permit us to collect (e.g., through third-party integrations). We also collect or generate information about how you access and use our Services and Software, including when you use a desktop or mobile app feature that connects online (such as photo syncing). Depending on the specific Services and Software you use, this information may be linked to your device, browser, or your SoNeDev account or content.

This includes:

• Analytics and Electronic Network Activity:
  • IP address.
  • Browser and device information, including type, settings, unique identifiers, version, and language configuration.
  • The webpage or search terms that led you to a SoNeDev website.
  • Details of your use and navigation of our Services and Software, gathered via cookies and similar technologies, or by SoNeDev servers when you are logged into an app or website.
  • Analysis of your use and navigation of the Services and Software.
  • Analysis of your content, subject to your opt-out and consent rights.
• Professional, Educational, or Demographic Information:
  • Profile information (e.g., account profile, public profile).
• Commercial and Transaction Information:
  • Content containing personal information sent or received using an online feature of SoNeDev Services and Software, or stored on SoNeDev servers. This includes documents, photos, videos, activity logs, direct feedback, metadata about your content, and user-generated requests (e.g., search terms, text, images, videos, audio, prompts, inquiries, feedback). It also includes any information the Services and Software return in response to such requests.
• Sensitive Personal Information:
  • Precise geolocation (e.g., when you add location data from your device's GPS to a picture).
  • Information about your specific accessibility requirements or preferences (e.g., mobility, visual, auditory, dietary restrictions, or other accommodations, such as when you visit our offices).
  • Biometric identifiers or information as defined under United States or other applicable laws (e.g., faceprints and voiceprints).

Where legally required, we will seek your explicit permission before collecting any sensitive personal information. Please refer to the sections titled "SoNeDev acting on your behalf" for more details.

SoNeDev Software Activation and Automatic Updates

We also collect information related to SoNeDev Software activation and automatic updates, including:

• Your device information (manufacturer, model, IP address).

SoNeDev emails

Emails we send may incorporate technology, such as web beacons, to collect analytics and electronic network activity. This includes data indicating whether you have received or opened the email, or clicked on any links within it. Should you prefer that we not collect this information, you can opt out of receiving SoNeDev marketing emails.

Social Sign-On and SoNeDev's Social Presence

You have the option to sign into some SoNeDev Services and Software using a social networking account, like X or Facebook. If you grant the necessary permissions, we'll receive contact and identifier information from your social account, such as your name, country, and basic demographic details.

SoNeDev also maintains official pages on various social networking sites (for instance, the SoNeDev team's Facebook page). When you interact with these pages, we collect information you've made publicly available on your social account, such as your name and interests related to our products and services. These social networking sites may also provide SoNeDev with statistics and insights that help us understand user engagement on our pages. Where applicable, SoNeDev and the respective social media platforms have established agreements defining our mutual responsibilities regarding this data.

SoNeDev acting on your behalf

In certain situations, SoNeDev processes personal information solely on your instructions. This occurs when our services handle data you provide, such as address book contacts shared for recipient information. In these cases, we act purely as a facilitator for the service you've requested, meaning you remain responsible for the information shared. We'll inform you of these instances through in-app notifications or other timely communications.

By submitting any information about other individuals to us or our service providers via SoNeDev apps or websites, you confirm that you have the legal authority to do so and to permit us to use that information in accordance with this policy.

Visiting our Offices

When you visit a SoNeDev office, we collect certain information to ensure the security of our premises and to facilitate your visit. This includes:

• Identifying and Contact Information: We'll ask for your name, company name, and email address. This helps us identify you as a legitimate visitor and, if necessary, contact you or your organization regarding your visit.
• Audio, Electronic, and Visual Information: For security purposes, our premises are equipped with CCTV (closed-circuit television) systems that may capture facial images and voice recordings. Additionally, photographs may be taken for visitor badging or event documentation where applicable. This information helps us monitor and protect our facilities, employees, and assets.

This collection of data is standard practice for maintaining a secure and managed office environment.

How does SoNeDev Use Your Information?

SoNeDev utilizes the information we collect about you for the following purposes:

To Fulfill Contracts or Take Contract-Related Steps:

This applies when you register for a SoNeDev app or website (whether paid or as a free trial). Our uses include:

• Providing the SoNeDev Services and Software for which you've registered, along with any other requested services or products.
• Administering product or platform skill/knowledge courses, testing, and certifications.
• Verifying your identity.
• Processing payments.
• Sending essential communications, such as those related to payments or subscription expirations.
• Delivering customer service or support.

For SoNeDev's Legitimate Business Interests:

We process your information as required to operate our business and pursue our legitimate interests. This includes:

1. Analyzing Your Content and Its Characteristics Using Automated Techniques:
   • Operational Use: Our Services and Software access your content stored locally on your device ("Local Content") and content you've uploaded to our servers or created using our cloud-based Services ("Cloud Content") to ensure normal operation.
   • Content Analytics with Cloud Content: Subject to your opt-out rights, we may perform analytics on Cloud Content to understand how our Services and Software are used. This helps us enhance your experience, provide recommendations, and customize your interface. Insights from Content Analytics may also inform our marketing efforts, subject to your marketing opt-out rights.
2. Analyzing Your Cloud Content with Automated Techniques or Human Review:
   • Illegal and Abusive Cloud Content: Cloud Content may be automatically scanned to prevent the hosting of illegal or abusive material, such as Child Sexual Abuse Material. Human review may be conducted if your Cloud Content is flagged or reported as illegal or abusive.
   • Public and Shared Cloud Content: All public and shared Cloud Content is subject to review for intellectual property and safety concerns (e.g., violence, nudity). If you choose to share your Cloud Content using our Services and Software, we may automatically review it to flag abusive behavior (like spam or phishing). Publicly available Cloud Content may undergo additional human review.
3. General Business Operations & Improvement:
   • Providing you with the SoNeDev Services and Software for which you have registered, and any other requested products and services.
   • Analyzing your use and measuring the effectiveness of our Services and Software to understand usage patterns, enabling us to improve them and enhance user engagement and retention.
   • Sending you information about SoNeDev products, services, and special offers, and sharing your information with third parties for their marketing purposes, where your consent is not required.
   • Analyzing your use and navigation of our Services and Software, your profile information, and your interaction with our communications (excluding your content) to:
     • Detect and prevent fraudulent, deceptive, illegal activity, or misuse of our Services and Software.
     • Improve our Services and Software and the user experience, subject to your opt-out and consent rights.
     • Tailor and customize the Services and Software through marketing communications.
   • Diagnosing problems within our Services and Software.
   • Conducting surveys and market research about our customers, their interests, marketing campaign effectiveness, and customer satisfaction (unless consent is required for such surveys).
   • Investigating and responding to any comments or complaints you submit.
   • Verifying the validity of submitted payment details (sort code, account number, card number) to prevent payment fraud or other illegal/deceptive payment practices. We utilize third parties for this verification.
   • Sharing account information registered under a business email address with employers for account migration purposes.
   • Combining data about your interactions with our products and services (both logged in and logged out) to provide a more seamless experience, display relevant content and services, and for marketing purposes, with your consent where required.
   • Disclosing your information to a prospective purchaser, our advisors, and their advisors if we merge with, are acquired by another company, or sell a SoNeDev website, app, or business unit, or if all or a substantial portion of our assets are acquired. This information would be considered one of the transferred assets.
   • For legal claims, compliance, regulatory, and investigative purposes, as necessary (including disclosing information in response to government agency requests, legal process, or litigation).

In circumstances where we process your information based on legitimate interests, you may object to this processing. We will then cease processing your information unless we demonstrate compelling legitimate grounds to continue, or if required for legal reasons. If legitimate interest is not a valid legal basis in a particular jurisdiction, we will conduct these processing activities under an alternative available legal basis.

When You Provide Consent or Otherwise Consistent with Your Choices:

Where required, and consistent with your choices, we will process your information for:

• Sending you information about SoNeDev products and services, special offers, and similar communications, and sharing your information with third parties for their marketing purposes.
• Placing cookies and utilizing similar technologies within our Services and Software and in email communications, in accordance with our Cookies Policy and the information provided to you when these technologies are used.
• Accessing information stored on your device for the following operational uses:
  • Collecting information related to your use and engagement with Services and Software from crash reports to resolve underlying issues.
  • Receiving information you allow us to collect through device-based settings (e.g., location) to provide specific functionality within our Services and Software.
• Analyzing your use and navigation of the Services and Software or your content and its characteristics using automated techniques or human review to:
  • Detect and prevent fraudulent, deceptive, or illegal activity, or misuse of the Services and Software.
  • Respond to your requests (e.g., customer service).
• Allowing your participation in sweepstakes, contests, and similar promotions, and administering these activities.

On other occasions where we request your consent, we will use the information for the purposes explained at that time. You retain the right to withdraw your consent to such activities at any time.

For Legal Reasons:

We may process and disclose your information:

• In response to requests from government or law enforcement authorities conducting an investigation.
• As reasonably necessary to detect, prevent, or address fraud, security incidents, potential deceptive or illegal activities, misuse of Services and Software, or technical issues and software piracy (e.g., to confirm that software is genuine and properly licensed), thereby protecting both you and SoNeDev.

Where such processing and disclosures are not strictly mandated by law, SoNeDev may rely on its legitimate interests, where available, and those of the third parties mentioned above.

Does SoNeDev disclose my personal information to others?

Disclosure to Other Data Controllers

We share your personal information within the SoNeDev family of companies for the purposes previously outlined in this policy.

Additionally, we may disclose your personal information to other third-party data controllers with your consent (where required) or to deliver a product or service you've requested (e.g., through third-party integrations). The categories of third parties with whom your information might be shared include:

• Our resellers and other sales and advertising partners
• Retailers
• Advertisers, ad agencies, advertising networks, and platforms
• Information service providers
• Fraud monitoring and prevention providers
• Publishers

In some instances, to display more relevant advertisements, we may share information about your actions on our websites and apps (such as pages visited or ads viewed) with social media platforms and other advertising partners. These parties may act as joint controllers for this specific processing.

Please note that third-party data controllers may also utilize SoNeDev products and services to collect and process your personal information. If you access SoNeDev's Services and Software using an email address associated with a business domain (e.g., yourname@businessname.com) or if a business invited you to use our Services and Software, we may provide your personal information to that business.

Disclosing for Fraud Prevention, Safety and Security

We may disclose personal information to companies that assist us in operating our business. This is done to detect, prevent, and address fraud, deception, illegal activity, misuse of SoNeDev Services and Software, and any security or technical issues.

Furthermore, we will disclose personal information to companies, organizations, government authorities, or individuals outside of SoNeDev when we have a good-faith belief that such access, use, preservation, or disclosure is reasonably necessary. This includes situations where it's required to detect, prevent, or protect against fraudulent, deceptive, or illegal activity, misuse of our Services and Software, or security or technical issues. It also applies when reasonably necessary to protect the rights, property, or safety of SoNeDev, our employees, our users, children, or the public, as required or permitted by law.

Disclosing to Data Processors

We also share your personal information with companies that support our business operations by processing this data on SoNeDev's behalf for the purposes mentioned previously. These companies, some of whom may record or store communications, include providers of:

• Customer support services and chatbots
• Session replay services that offer insights into visitor experiences on our websites or apps
• Analytics technologies that record and analyze your interactions to help us improve your experience
• Artificial intelligence technologies that analyze your content or communications
• Payment processing services
• Fraud monitoring and prevention
• Services for detecting and preventing deceptive or illegal activity or misuse of our Services and Software
• Email, social media, and other marketing platforms and service providers
• Hosting services

We mandate that these companies protect your personal information in a manner consistent with this Privacy Policy.

Other Information Disclosure

SoNeDev may also disclose your personal information in the following circumstances:

• With Your Consent: When you explicitly agree to the disclosure.
• For Legal Compliance: When we genuinely believe we are legally obligated to provide information in response to a subpoena, court order, or other applicable law or legal process. This also applies in emergencies involving the immediate danger of death or serious bodily harm.
• During Business Transfers: If SoNeDev merges with or is acquired by another company, sells a website, application, or business unit, or if all or a substantial portion of our assets are acquired, your information will likely be disclosed to the prospective purchaser, our advisors, and any prospective purchaser's advisors. Your information would be considered one of the assets transferred to the new owner.

Is my personal information visible on SoNeDev's websites or applications?

SoNeDev's Services and Software offer various features that allow you to post comments, upload pictures, participate in message boards or chats, engage with blogs, share technical information, or submit other content for public viewing. While you can sometimes limit the visibility of what you share, certain areas — such as public forums, message boards, online chats, and blogs — may make your contributions visible to the general public or other service users.

Content shared in these public spaces can appear in search engine results, be indexed by third-party platforms, and remain publicly accessible even after SoNeDev processes a request to delete your personal information.

We urge you to exercise caution when sharing personal information in these environments. Avoid sharing anything you wouldn't want publicly known unless you are certain you are posting within a feature that allows you to precisely control access. Please note that when you post on certain user forums on our websites and app, your email address, name, and/or profile photo might be displayed alongside your message.

To remove content you've shared on our Services and Software, please use the same feature you originally used to post the content. If another user invites you to participate in shared viewing, editing, or commenting of content, you may be able to delete your specific contributions, but typically the inviting user retains full control over the shared content. Should you have any questions or concerns regarding this, please contact us.

Securing my Personal Identifiable Information (PII)

We are committed to protecting your personal information. We implement a multi-layered approach to security, utilizing administrative, technical, and physical security controls. These measures include encryption, two-step verification, and robust contractual confidentiality obligations for all employees and contractors.

Where does SoNeDev store my PII?

Your personal information and files are securely stored on SoNeDev's servers and on the servers of our trusted service providers.

Does SoNeDev transfer my personal information across national borders?

No. We process your personal information exclusively within the United States.

What are my personal data rights, and how can I exercise them?

When provided by applicable law, you have the right to request a copy of your personal information from us. You can also ask us to correct, delete, or restrict the active processing of your personal information. Furthermore, you have the right to obtain the personal information you provided to us for a contract or with your consent in a structured, machine-readable format, and to request that we port this information to another controller. You may also be entitled to additional rights based on the data privacy laws in your jurisdiction.

Additionally, you can object to the processing of your personal information in certain circumstances, such as when we use your information for direct marketing purposes.

Changes in this privacy policy as needed.

We may update this Privacy Policy periodically to reflect new technologies, evolving industry practices, regulatory requirements, or for other operational reasons. When we make changes, we'll revise the "Last Updated" date at the top of this policy and post the updated version on this page. This ensures you are always aware of the information we collect, how it's used, and the circumstances under which it might be disclosed.

For certain material changes, or when required by applicable privacy laws, we will provide you with notice and, if necessary, obtain your consent. Such notice may be delivered via email, by posting an announcement on our Services and Software, or through other methods consistent with applicable law.

Who can be contacted for questions?

If you have a privacy question, concern, or request, please complete our inquiry form here.